Shipping policy
SHIPPING & HANDLING POLICY
Last Updated: August 12, 2026
This Shipping & Handling Policy applies to purchases made from Fragancia Bella, an online fragrance store operated by SITARATRADING LLC.
We are committed to providing clear shipping information and reliable order fulfillment for our customers.
1. SHIPPING DESTINATIONS
Fragancia Bella currently ships within the United States only.
Available shipping options are based on the shipping address entered during checkout.
We currently do not offer international shipping.
2. ORDER PROCESSING TIME
Please allow 1–2 business days for your order to be processed before shipment.
Orders are processed Monday through Friday, excluding U.S. federal holidays.
Business days do not include Saturdays, Sundays, or U.S. federal holidays.
Processing time refers to the time required to prepare, verify, package, and hand your order over to the shipping carrier.
Once your order has shipped, you will receive a shipping confirmation with available tracking information.
3. STANDARD DELIVERY TIME
After an order has been shipped, standard delivery generally takes 3–5 business days.
Therefore, most standard orders should generally arrive within approximately:
1–2 business days processing + 3–5 business days transit
Delivery times are estimates and are not guaranteed.
Actual delivery may occasionally be affected by circumstances outside our reasonable control, including:
-
Carrier delays
-
Severe weather
-
U.S. federal holidays
-
High-volume shipping periods
-
Transportation disruptions
-
Incorrect or incomplete delivery information
-
Other carrier-related circumstances
We make reasonable efforts to process and ship orders within the timeframes stated in this policy.
4. SHIPPING RATES
Free standard shipping is available on eligible U.S. orders over $99.
For orders that do not qualify for free shipping, available shipping methods and applicable charges are displayed during checkout before payment is completed.
The shipping amount shown at checkout is the shipping charge applicable to your order based on the available shipping option.
Customers can review applicable shipping charges before completing their purchase.
5. SHIPPING CARRIERS
Orders are shipped using available U.S. shipping carriers and services appropriate for the destination and selected shipping method.
The specific carrier used for your order may vary.
Your shipping confirmation email will include available carrier and tracking information after your order has been shipped.
6. ORDER TRACKING
Once your order ships, we will send available tracking information to the email address associated with your order.
Tracking information may take approximately 24–48 hours after shipment to begin displaying updates from the carrier.
Carrier tracking systems are operated independently and may occasionally experience delays in updating shipment activity.
If you need assistance with your shipment, contact:
Please include your order number when contacting us.
7. ORDER AVAILABILITY
All orders are subject to product availability.
Although we make reasonable efforts to maintain accurate inventory information, an item may occasionally become unavailable after an order has been placed.
If this happens, we will contact you using the information associated with your order and provide available options, which may include:
-
Selecting an available replacement product
-
Receiving store credit, if you choose
-
Receiving a refund for the unavailable item
We will not intentionally substitute a different product without your approval.
If you choose a refund for an unavailable item, the applicable amount will be returned to the original payment method.
8. PAYMENT
Cash on Delivery is not available.
Customers must use one of the payment methods made available through our secure checkout.
Payment must be successfully authorized before an order can be processed for shipment.
Available payment methods are displayed at checkout.
9. SPECIAL DELIVERY INSTRUCTIONS
If an order-notes or delivery-instructions field is available during the shopping or checkout process, customers may provide reasonable instructions such as:
-
Gate information
-
Delivery notes
-
Gift messages
We will make reasonable efforts to accommodate applicable instructions.
However, we cannot guarantee that shipping carriers will follow every special delivery request.
Customers should not include sensitive personal or payment information in order notes.
10. DAMAGED, LEAKING, DEFECTIVE, OR INCORRECT ORDERS
Please inspect your order after delivery.
If your order arrives:
-
Damaged
-
Broken
-
Leaking
-
Defective
-
Or different from the product you ordered
please contact us promptly at:
For return or refund assistance, you may also contact:
Please provide:
-
Your order number
-
A description of the issue
-
Clear photographs of the affected product
-
Photographs of the product packaging
-
Photographs of the shipping box, when applicable
-
A photograph of the shipping label, when applicable
We will review the information and provide appropriate instructions regarding a replacement, return, or refund.
Returns and refunds are also subject to our Return & Refund Policy:
https://fraganciabella.com/policies/refund-policy
11. SHIPPING ADDRESS RESPONSIBILITY
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your:
-
Recipient name
-
Street address
-
Apartment, suite, or unit number
-
City
-
State
-
ZIP code
-
Contact information
before completing your purchase.
If you notice an error after placing an order, contact us immediately at:
We will make reasonable efforts to update the address if the order has not yet been processed or shipped.
However, we cannot guarantee that an address can be changed after an order has entered fulfillment or has been handed to the shipping carrier.
12. PACKAGES MARKED DELIVERED
If carrier tracking indicates that your package was delivered but you cannot locate it, we recommend first:
-
Checking the delivery location around your property
-
Checking with household members
-
Checking with neighbors or building management
-
Reviewing the carrier's tracking details
-
Contacting the shipping carrier for additional delivery information
If you are still unable to locate the package, contact us at:
Please provide your order number and tracking information so we can review the situation and assist where reasonably possible.
Carrier delivery investigations may be subject to the carrier's procedures and requirements.
13. DELAYED OR LOST PACKAGES
Occasionally, a carrier may experience an unexpected shipping delay.
If your tracking information has not updated for an extended period or you believe your package may be lost in transit, please contact:
Include your order number and tracking number.
We will review the shipment information and, where appropriate, assist with the applicable carrier process.
14. RETURNED PACKAGES
A shipment may be returned to us for reasons including:
-
Incorrect or incomplete shipping address
-
Refusal of delivery
-
Failure to collect the package
-
Carrier inability to complete delivery
If a package is returned to us, we will review the order after receiving the returned shipment.
Depending on the circumstances, you may have the following options:
Reshipment
If you request reshipment, an additional shipping charge may apply.
Any required reshipping cost will be communicated before the package is shipped again.
Refund
If an eligible returned product qualifies for a refund, the applicable product amount will be refunded according to our Return & Refund Policy after the returned shipment is received and reviewed.
Original shipping charges, if any, are generally non-refundable when a package is returned due to an incorrect address, refused delivery, or failure to collect the shipment.
15. ORDER CANCELLATIONS AND ADDRESS CHANGES
If you need to request an order cancellation or shipping-address change, contact us as soon as possible at:
We will make reasonable efforts to accommodate the request if the order has not already entered processing or shipment.
Once an order has been shipped, we generally cannot cancel it or guarantee that its delivery address can be changed.
16. SHIPPING TIME ESTIMATES
Our normal standard shipping timeline is:
Order Processing: 1–2 business days
Standard Transit: 3–5 business days after shipment
Shipping Days: Monday–Friday, excluding U.S. federal holidays
Destination: United States only
These are estimated timeframes and may be affected by circumstances outside our reasonable control.
17. CONTACT US
If you have questions about shipping, tracking, delivery, or an order, please contact us:
Legal Business Name: SITARATRADING LLC
Store Name: Fragancia Bella
Website: fraganciabella.com
Customer Support Email: info@fraganciabella.com
Returns & Refunds Email: refund@fraganciabella.com
Phone: +1 (346) 561-4271
Business Address: 9900 Westpark Dr, Ste 204, Houston, TX 77063, USA
Fragancia Bella is an online fragrance store operated by SITARATRADING LLC.