Privacy policy

Privacy Policy

Last updated: August 20, 2025

This Privacy Policy describes how Fragrancia Bella (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from fragranciabella.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce our terms of service, and protect or defend our rights, users, and the Services.

What Personal Information We Collect

Information We Collect Directly from You

• Contact details: name, address, phone number, email.
• Order information: billing address, shipping address, payment confirmation, etc.
• Account information: username, password, security questions.
• Shopping information: items viewed, carted, saved, purchased, loyalty points, reviews, gift cards.
• Customer support information: details you provide when contacting us.

Some features of the Services may require you to provide certain personal details. Declining to do so may limit access to these features.

Information We Collect Automatically

We may collect Usage Data through cookies, pixels, and similar technologies, including device/browser details, IP address, and interaction history with our Site.

Information We Obtain from Third Parties

We may receive information from:

• Service providers supporting our Site (e.g., Shopify).
• Payment processors for order fulfillment.
• Advertising/analytics partners.

Any such information is treated under this Privacy Policy.

How We Use Your Personal Information

• Providing Products & Services: processing payments, fulfilling orders, managing accounts, shipping, returns, and account features.
• Marketing & Advertising: sending promotional content via email, SMS, or postal mail; tailoring ads to your preferences.
• Security & Fraud Prevention: detecting, investigating, and preventing fraud or illegal activities.
• Customer Support & Service Improvement: assisting inquiries, enhancing services, and maintaining business relationships.

Cookies

We use cookies to operate and improve our Site, remember preferences, analyze usage, and deliver tailored advertising. You may disable cookies in your browser, though this may impact functionality.

How We Disclose Personal Information

We may share your personal information with:

• Vendors and service providers (payment processors, shipping companies, IT, analytics).
• Business and marketing partners.
• Affiliates within our corporate group.
• Legal or regulatory authorities when required.
• In business transactions (e.g., mergers or acquisitions).

We do not sell personal information.

User Generated Content

Reviews and other content you post publicly on the Site may be visible to others. Please consider this before sharing.

Third Party Websites & Links

Our Site may contain links to third-party platforms. We are not responsible for their privacy practices or content. Please review their policies separately.

Children’s Data

Our Services are not directed at children, and we do not knowingly collect personal information from anyone under 16.

Security & Retention

We use reasonable safeguards to protect your data but cannot guarantee absolute security. We retain personal information only as long as necessary to provide services, comply with laws, and resolve disputes.

Your Rights

Depending on your location, you may have the right to:

• Access / Know what personal data we hold.
• Request correction or deletion.
• Request portability of your data.
• Opt-out of targeted advertising.
• Restrict or withdraw consent for processing.
• Appeal our decisions or file a complaint with authorities.

To exercise these rights, please contact us at the details below.

International Users

If you are outside the United States, please note that your data may be processed in the U.S. or other countries with different data protection laws.

Contact Us

If you have questions about this Privacy Policy, your rights, or our data practices, please contact us:

📧 Email: info@fragranciabella.com
📍 Address: 9900 Westpark Dr, Ste 204, Houston, TX 77063, USA