Refund policy
RETURN & REFUND POLICY
Last Updated: August 12, 2026
At Fragancia Bella, an online fragrance store operated by SITARATRADING LLC, we want our customers to shop with confidence. If you are not satisfied with an eligible purchase, you may request a return according to the terms below.
1. RETURN WINDOW
We accept eligible return requests within 30 days of the date your order is delivered.
Return requests submitted after the 30-day return window may not be accepted.
2. RETURN ELIGIBILITY
To qualify for a return:
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The product must be unused and unopened.
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The product must be in the same condition in which it was received.
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The product must be returned in its original packaging, including applicable manufacturer packaging.
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A return request must be submitted within 30 days of delivery.
Because fragrances and personal-care products may be affected once opened or used, opened or used perfumes, fragrance sprays, perfume oils, body sprays, and incense products are not eligible for return, except when the item arrived damaged, defective, or incorrect.
Fragancia Bella reserves the right to decline a return if the returned product does not meet the eligibility requirements described in this policy.
3. HOW TO REQUEST A RETURN
To request a return, please email:
within 30 days of receiving your order.
Please include:
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Your order number
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Your name
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The item you wish to return
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The reason for the return
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Photos of the product and packaging if the item arrived damaged, defective, or incorrect
After reviewing your request, we will provide return instructions if the return is approved.
Please do not send a product back without first receiving return authorization and instructions from us.
4. RETURN SHIPPING COSTS
For standard returns, including returns based on personal preference or a change of mind, the customer is responsible for return shipping costs.
If you receive a product that is damaged, defective, or different from the item you ordered, please contact us at refund@fraganciabella.com. If we confirm that the issue resulted from our error, we will provide appropriate return instructions and you will not be responsible for the applicable return shipping cost.
We recommend using a trackable shipping method when returning a product. Fragancia Bella is not responsible for return packages that are lost before they are delivered to us.
5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery.
If your item arrives:
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Damaged
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Defective
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Leaking
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Broken
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Or different from the product you ordered
please contact us as soon as possible at:
Include your order number and clear photographs of the product, packaging, and shipping box, when applicable.
We will review the issue and provide appropriate instructions.
6. REFUNDS
After an approved return is delivered to us, we will inspect the returned product.
We will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method within 2 business days after completion of our inspection.
After we issue the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
7. NON-RETURNABLE ITEMS
The following items are not eligible for standard returns:
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Opened or used perfumes
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Opened or used fragrance sprays
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Opened or used perfume oils
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Opened or used body sprays
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Opened or used incense products
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Products returned after the 30-day return window
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Products specifically identified as Final Sale at the time of purchase
A product being offered at a discounted or sale price does not automatically make it Final Sale. A discounted product is subject to our normal return policy unless it is clearly identified as Final Sale before purchase.
Final Sale restrictions do not prevent you from contacting us if an item arrived damaged, defective, or incorrect.
8. RETURN CONDITION
Returned products must be appropriately packaged to prevent damage during return shipping.
Products returned in a condition different from the condition in which they were received, including opened, used, damaged, altered, or incomplete merchandise, may not qualify for a refund unless the issue existed when the product was originally delivered.
9. REFUNDS TO ORIGINAL PAYMENT METHOD
Approved refunds are issued to the original payment method used for the purchase.
We do not generally issue a refund to a different card, bank account, or payment method.
Processing times after a refund has been issued are determined by your bank or payment provider and may vary.
10. QUESTIONS ABOUT RETURNS OR REFUNDS
For questions about a return, refund, damaged product, or incorrect order, please contact us:
Legal Business Name: SITARATRADING LLC
Store Name: Fragancia Bella
Email: refund@fraganciabella.com
Customer Support: info@fraganciabella.com
Phone: +1 (346) 561-4271
Business Address: 9900 Westpark Dr, Ste 204, Houston, TX 77063, USA
Website: fraganciabella.com
Fragancia Bella is an online fragrance store operated by SITARATRADING LLC.