Which courier do you ship orders with?
All orders are shipped by USPS or UPS.
What is your return policy?
Fragrancia Bella offers a 100% Satisfaction Guarantee which means if you aren't entirely satisfied with your order you can return it for a full refund. We offer a 15 day return policy for all items. Items must be returned in un-opened, un-used condition.
How do I create a return for an item I've ordered?
To open a return with Fragrancia Bella please contact us using our website or by emailing hello@fragranciabella.com. We will provide full details on how to return your items to us including the return address. We will issue a refund within 1 working day of receiving any orders back.
What happens if I want to cancel my order?
To cancel your order you will need to email before the item is shipped, usually before 2pm EST the same working day. If you try to cancel after this point you will need to initiate a return once the order arrives as we are unable to stop an item once it's been shipped.